My furniture or belongings were damaged during my service

We understand that accidents can happen during a home service. If something was damaged during your booking, please follow the steps below so we can review your case in line with the Right Hands Damage Policy.

1. Report the Damage Within 24 Hours

To be eligible for review, damage must be reported within 24 hours from the end of the booking.

Please email us at:
wecare@myrighthands.com

We recommend using a subject line like:
“Damage Claim – Booking [Your Booking Reference]”

2. What to Include in Your Email

Please include the following information in your message:

1. Your Details
   • Full name
   • Mobile number
2. Service Details
   • Booking reference (e.g. X7U9MS)
3. Description of What Happened
   • Which item was damaged
   • How the damage occurred (as far as you know)
4. Photos (Attachments)
   Attach clear photos showing:
   • The damaged item
   • Close-up of the damage
   • The surrounding area / context
5. Proof of Value (Attachments)
   For each damaged item, please attach at least one of the following:
   • Original purchase receipt or invoice
   • Online order confirmation

Claims without sufficient proof of value may be reduced or rejected.

3. The Damaged Item Must Be Provided

To complete the review and determine eligibility for repair or replacement, the damaged item must be handed over to Right Hands upon request.

By submitting a damage claim, you agree to:

• Keep the damaged item until we confirm next steps
• Provide the item to us (or our representative) for inspection, repair assessment, or replacement
• Understand that we cannot approve a claim if we are not given the opportunity to inspect and/or collect the damaged item

4. What Happens After You Email Us

Once we receive your email:

1. Initial Review
   We check that the report is within the 24-hour window and includes the necessary details and evidence.
2. Information From the Professional
   We contact the assigned professional to obtain their account of the incident and any photos or notes from the visit.
3. Assessment
   We assess:
   • How the damage occurred
   • The type, age, and condition of the item
   • Repair options vs. replacement
   • The item’s fair market value (including depreciation)
   • Applicable limits and exclusions in the Damage Policy
4. Outcome
   If the claim is approved, compensation may be provided as:
   • A repair arranged by Right Hands, or
   • A replacement of similar value and quality, or
   • A monetary reimbursement, subject to policy limits

You will be contacted by email once the review is complete.

5. Important Notes

• Compensation is based on current fair market value, not original price or sentimental value.
• Certain items have limited or no coverage (for example: cash, jewellery, collectibles, antiques, unstable or pre-damaged items).
• Claims reported more than 24 hours after the booking may be rejected.
• All decisions are made in accordance with the Right Hands Damage Policy and Terms & Conditions.