Right Hands Damage Policy – Customer Summary

When should I contact Right Hands?

If something is damaged during a Right Hands booking, please email us within 24 hours of the service ending.

 wecare@myrighthands.com
Claims reported after 24 hours may not be eligible.

What should I include in my email?

Please include:

1. Your details
   • Full name
   • Mobile number
   • Email used in the Right Hands app
2. Booking details
   • Booking reference
   • Service date and time
   • Service address
3. Description of the damage
   • Which item was damaged
   • How it happened (as far as you know)
4. Photos (attachments)
   • The damaged item
   • Close‑up of the damage
   • The surrounding area
5. Proof of value (attachments)
   • Original receipt or invoice, or
   • Online order confirmation / bank statement, or
   • Link to the same or similar item + approximate purchase date and price
6. Keep the damaged item
   • You must keep the damaged item and be able to hand it over to Right Hands if requested.
   • Claims cannot be approved if we are not able to inspect or collect the item.

What is generally covered?

We may cover accidental physical damage to your property caused directly by a Right Hands professional during a confirmed booking, for example:

• A broken household item
• Scratches or dents caused by cleaning tools
• Damage to furniture during cleaning

What is not covered?

Examples of items and situations that are not covered or have very limited coverage:

• Cash, cheques and similar financial items
• Jewellery, watches, luxury accessories
• Art, antiques, rare collectibles
• Items with mainly sentimental value
• Pre‑existing damage or normal wear and tear
• Items that were already unstable or improperly installed
• Internal faults in electronics with no sign of external damage
• Loss of income, data, or other indirect losses

How is compensation decided?

If a claim is approved, we may:

• Arrange a repair, or
• Provide a replacement of similar value and quality, or
• Offer monetary compensation

Compensation is based on:

• The item’s age and condition
• Proof of value
• Repair vs replacement cost
• Our coverage limits

We use current fair market value, not sentimental value or guaranteed full original price.