Step 1: Login to Your Account: Log in to your Right Hands account.
Step 2: Access Your Appointments: On the mobile application, tap the Booking icons in the bottom left corner of your screen to access your appointments. For the website, click your name in the upper right corner to access the drop-down menu.
Step 3: Select "Appointments": From the menu options, choose "Appointments" to view your scheduled services.
Step 4: Choose the Desired Appointment: Under the "Upcoming appointments" page, click on the appointment you wish to update.
Step 5: Reschedule Your Appointment: Scroll down to find the "Reschedule" option for the selected appointment and click it to proceed.
Note: Rescheduling Fee Applies: Please be aware that a rescheduling fee applies, as our cleaners' schedule is pre-arranged to ensure efficiency and timely service delivery. Refer to the table below for detailed information on the rescheduling fee:
| Rescheduling Time Frame | Fee Amount |
|---|---|
| 48 - 24 hours before Appointment | 25% of appointment value |
| 24 - 12 hours before Appointment | 50% of appointment value |
| 12 - 4 hours before Appointment | Full booking cost |
| Less than 4 hours | Full booking cost |
| A pro who’s unable to gain entry | Full booking cost |
We hope this guide assists you in easily managing your appointments. At Right Hands, we value your satisfaction and are dedicated to providing you with the best service experience. If you have any questions or need further assistance, please feel free to reach out to our dedicated team. We look forward to serving you with excellence in all your home service needs.
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